Returns, Refunds & Complaints Policy at Florist Wealdstone
Our Fresh Flowers Guarantee in Wealdstone
At Florist Wealdstone, we take pride in delivering only the freshest flowers to our customers across Wealdstone. We are committed to upholding our reputation as a trusted local florist serving both households and businesses. Every bouquet is hand-selected and arranged to ensure quality and satisfaction, with an emphasis on freshness upon delivery.
Damaged-On-Arrival Policy
We strive to make sure every floral arrangement arrives in perfect condition. In the unlikely event that your flowers are damaged upon arrival, please notify us as soon as possible. Claims must be submitted within 24 hours of receiving your order. To help us resolve the issue efficiently, retain the original packaging and, if possible, take clear photos of the damage. We aim to respond promptly to all damage notifications so you can enjoy your flowers as intended.
Freshness Window & Quality Commitment
Your experience matters to us. That’s why we offer a freshness window guarantee on all our flower deliveries in Wealdstone. Our flowers are expected to remain fresh for at least five days from the date of delivery, provided they are cared for according to our guidelines. If you feel the flowers did not meet our freshness promise, please contact us within this five-day period — we're here to help make it right.
Refund or Replacement Options
If your order arrives damaged or does not meet our freshness guarantee, you have two straightforward options:
- Full Replacement: We will send a replacement bouquet as soon as possible, at no extra cost to you.
- Full Refund: Prefer not to have a replacement? We are happy to offer a full refund for the price of the flowers, provided your claim falls within our policy terms.
Our team will guide you through the process, ensuring a swift and satisfactory resolution tailored to your preference.
Complaints Handling Process
We want every customer to feel valued and heard. If you have a concern or wish to lodge a complaint regarding any aspect of your order or our service, we encourage you to reach out as soon as possible. We treat all feedback with seriousness and confidentiality. Our process is as follows:
- Contact Us: Reach out with your order information and a description of your concern.
- Review: Our team will review your complaint within two working days and may request further information if necessary.
- Resolution: We aim to resolve all issues promptly, whether that’s a refund, replacement, or another solution.
Your satisfaction is at the heart of all we do; we use every complaint as an opportunity to continually improve our service for the Wealdstone community.
Your Trusted Local Wealdstone Florist
Florist Wealdstone is dedicated to building lasting relationships with our customers by consistently providing beautiful, fresh flowers and attentive customer care. As a locally trusted business, we are proud to support our neighbours and bring vibrant floral joy to homes and workplaces throughout Wealdstone. Should you ever encounter a problem, please know that we are always here to listen and help make things right.
