Wealdstone Flower Delivery Terms | Florist T&Cs & Policies

Florist Wealdstone E-Commerce Terms & Conditions

Introduction

These Terms and Conditions ("Terms") apply to all purchases of flowers and related products from the Florist Wealdstone website (“we”, “our”, or “us”) for customers (“you”, “your”) across Wealdstone and the surrounding areas. By placing an online order for flower delivery with Florist Wealdstone, you agree to be bound by these Terms and Conditions. Please read them carefully prior to using our website or placing any orders. If you do not accept these Terms and Conditions, please do not use our website for purchasing goods or services.

Order Process

Your order for fresh flowers and related products is processed following a clear set of steps designed for a reliable and convenient shopping experience.

1. Product Selection: Browse the flowers and arrangements available on our website. Select your preferred bouquet or product and add it to your shopping cart.

2. Delivery Information: Enter the recipient’s delivery address accurately. Wealdstone and surrounding areas are covered for deliveries. Ensure all contact details and instructions are complete and correct, as we cannot accept liability for late or failed deliveries due to incorrect or incomplete information.

3. Personalisation: You may add a personal message or special delivery instructions. Please ensure all details are correct before proceeding.

4. Order Review: Review your order carefully. By submitting your order, you confirm that all details provided are accurate and that you accept our Terms & Conditions.

5. Order Confirmation: Once you complete the checkout process, you will receive an order confirmation number on-screen and a confirmation notification. This confirmation indicates acceptance of your order, subject to payment clearance and available stock.

6. Updates and Amendments: Should you wish to amend your order, please contact us as soon as possible. Amendments may only be possible up to a certain point prior to dispatch, and we reserve the right to decline amendments at our discretion.

Payments

All payments for online flower delivery in Wealdstone must be made in British Pounds Sterling (£) using the secure payment methods provided at checkout. We accept most major debit and credit cards. All cardholders are subject to validation and authorisation checks by the card issuer. If payment is not authorised, we will not be liable for any delay or non-delivery and your order will not be processed.

Pricing: All prices shown include VAT where applicable. Delivery charges will be clearly stated before you finalise your order. We reserve the right to change prices at any time, but confirmed orders will be charged at the price at time of order. Pricing errors discovered after order confirmation will be promptly communicated; we reserve the right to cancel and refund any order affected by a pricing error.

Security: Our site uses industry-standard security measures to protect your payment and personal data.

Cancellations and Changes

Customer Cancellations: If you wish to cancel an order for online flower delivery in Wealdstone, please do so promptly. As our floral products are prepared fresh and often contain perishable goods, cancellations must be requested no later than 24 hours before the specified delivery date to ensure a full refund. Cancellations requested after this period may, at our discretion, incur a charge for work already undertaken or for perishable goods already procured or created to fulfil your order.

How to Cancel: To request a cancellation or amendment, please contact us with your order confirmation number and relevant details. We will confirm whether the cancellation is possible and whether any charges will apply.

Florist Wealdstone Cancellations: In some instances, we may need to cancel your order. Reasons may include unavailability of particular flowers or unforeseen delivery issues in Wealdstone and surrounding areas. If we have to cancel an order, you will be informed as soon as possible and offered a full refund or an alternative product of equal value, if available. We will not be liable for any indirect loss caused by such cancellations.

Refunds: Where a refund is due (such as for cancelled orders, order errors, or faults) these will be processed according to your original payment method within 7-10 working days, subject to your bank’s processing times.

Delivery Policy

Florist Wealdstone makes every effort to deliver flowers and gifts on the date requested to Wealdstone and the nearby areas. However, delivery dates and times are estimates and cannot be guaranteed. While we aim to deliver within the chosen delivery window, circumstances beyond our control, including traffic, weather, or events affecting delivery partners, may result in delays. We will communicate any known delays as soon as possible.

Non-Delivery: If the recipient is not at home at the time of delivery, one of the following will apply: delivery may be attempted to a neighbour, left in a safe place, or a card will be left with instructions for redelivery or collection. Please provide accurate recipient details at time of order; we do not accept liability for delayed or failed deliveries due to any incorrect or incomplete address or contact information provided by you.

Delivery Areas: We deliver throughout Wealdstone and recognised surrounding areas. Some locations may be unavailable for delivery; if so, we will notify you promptly and offer alternative solutions.

Product Availability and Substitutions

All products on the website are subject to availability and seasonal supply. In the event that particular flowers or products are unavailable, we reserve the right to substitute with an item of equal or greater value and similar style or colour. Where possible, we will attempt to advise you of significant substitutions in advance. Our aim is always to ensure a pleasing and fresh arrangement.

Returns and Complaints

Due to the perishable nature of fresh flowers, we are unfortunately unable to accept returns except where goods are damaged, faulty or not as described. If you are unsatisfied with the product delivered for any reason, please contact us within 24 hours of delivery with your order details and clear photographic evidence of the issue. We will assess your complaint and, if necessary, provide a refund, partial refund or replacement at our discretion.

We endeavour to resolve all customer complaints promptly and fairly.

Liability

We accept responsibility for loss or damage that is a direct result of our negligence in providing our services. However, our liability is limited to the purchase price of the goods in all circumstances, and we do not accept liability for indirect, special, or consequential losses (including lost profits, revenue, or goodwill) arising from use of our website, products or services.

We are not responsible for any delays or failures in performance resulting from circumstances beyond our reasonable control ("Force Majeure"). This includes, but is not limited to, strikes, natural disasters, severe weather conditions, road closures, or traffic incidents affecting flower deliveries in Wealdstone and the surrounding area.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

Use of Website and Intellectual Property

All content on the Florist Wealdstone website, including text, images, product descriptions, logos, and design elements, are owned by us or our licensors. No part of this website may be reproduced, copied, modified, redistributed, or exploited without our express written consent. Use of our website outside the intended shopping activity is strictly prohibited.

Data Protection & Privacy

We are committed to protecting your privacy. Your personal data will be processed in accordance with applicable data protection legislation. Data provided at checkout will only be used for the processing and fulfilment of your order, records, and, if you choose, for marketing communications. For full details, please consult our Privacy Policy.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the use of this website or any orders placed through Florist Wealdstone shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

We may revise these Terms & Conditions at any time without prior notice. Revised Terms will take effect from the date they are published on our website. It is your responsibility to review these Terms regularly. Continued use of the website or placement of orders after changes are made signifies acceptance of the revised Terms.

General Notes

These Terms & Conditions apply to all customers ordering online flower delivery in Wealdstone and its surrounding areas. By ordering through Florist Wealdstone, you confirm that you have read, understood, and agree to these Terms in full.